Privacy Policy

Last updated: June 18, 2026

Introduction

This privacy policy explains how moonshadow-hawk collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Information You Provide

When you submit a consultation request or contact us, we collect:

• Full name
• Email address
• Service preferences
• Property details relevant to installation
• Any additional information you provide in message fields

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website

How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests and inquiries
• Provide quotes and project proposals
• Schedule property assessments and installations
• Improve our website and services
• Send service-related communications
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or accept cookies
• Contractual necessity for providing requested services
• Legitimate business interests in improving our services
• Legal obligations under UK and EU regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in business operations
• Professional advisors when legally required
• Law enforcement or regulatory bodies when legally obligated

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Consultation requests: 2 years from last contact
• Customer records: 6 years for tax and legal compliance
• Marketing communications: until you unsubscribe

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance user experience and analyze site usage. You can control cookie preferences through our cookie banner. For detailed information, see our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this privacy policy or our data practices, contact us at:

Email: [email protected]
Address: 47 Bellwood Lane, Manchester, M14 6HX, United Kingdom